brivellisIT Service Management
Practical guidance and free templates for running IT services well, from ITIL® (Version 5) practices to an ISO/IEC 20000-1 service management system.
Who it's for
IT service managers, service owners, ITSM leads and the teams preparing for ISO/IEC 20000-1 certification.
Free now
Kits
SMS Starter Kit for ISO/IEC 20000-1
17 editable files, with a worked example for every template, for a service management system.
Course
SMS in Practice: Implementing ISO/IEC 20000-1 (Free Course)
A free video course that walks through the kit, template by template.
Coming next
ITIL® (Version 5) Explained series in November.
The Brivellis Briefing
One practical insight, one regulatory update and one free tool, every two weeks. Free, and we never ask for your email.
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